Refund and Returns Policy for Cloudnex247

Effective Date: December 18, 2024

At Cloudnex247, we strive to provide our customers with the highest quality products and excellent service. If for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy will help guide you through the process.

1. General Return Policy

  • Return Window: You have 30 days from the date of delivery to return most items. To qualify for a return, the item must be unused, in its original packaging, and in resalable condition.
  • Eligibility for Returns: Certain items, such as personalized or perishable products, may not be eligible for returns. Please review the specific product listing for return eligibility.

2. Initiating a Return

  • How to Return: To begin the return process, please contact our customer support team at info@cloudnex247.com or call us at 919-444-1118. Provide your order number and the reason for the return. Our team will guide you on how to proceed with the return.
  • Return Shipping: Return shipping is the responsibility of the customer, unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Condition of Returned Items

  • Restocking Fees: A restocking fee may apply for returns in which the product is not in resalable condition. The restocking fee, if applicable, will be deducted from your refund.
  • Damaged or Defective Items: If the item you received is defective, damaged, or incorrect, please contact us immediately. We will provide a prepaid return label, and you will receive a full refund or a replacement at no additional cost.

4. Refund Process

  • Processing Time: Once we receive and inspect your returned product, we will process your refund. The refund will be issued to your original payment method.
  • Refund Timeframe: It may take up to 10 business days for your refund to appear on your account, depending on your payment provider.

5. Exchanges

  • Product Exchanges: If you would like to exchange a product for a different size or model, please initiate a return and place a new order for the desired product. We do not offer direct exchanges, but our team can assist you in placing a new order and returning the original product.

6. Non-Returnable Items

  • Exclusions: The following items are not eligible for return:
    • Gift cards
    • Downloadable software products
    • Personalized or custom-made items
    • Perishable goods

Please check product descriptions and details before purchasing to ensure the item is eligible for return.

7. Customer Support

For any questions or assistance with returns or refunds, please contact our customer support team:

8. Changes to Refund and Returns Policy

Cloudnex247 reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted here with the updated effective date. We recommend reviewing this policy periodically to stay informed.