Shipping Policy

Effective Date: December 16, 2024

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday) after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • We offer standard, expedited, and express shipping options. Delivery times vary based on the selected shipping method and destination.

  • Estimated delivery times are displayed at checkout.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Fees

  • Shipping fees are calculated at checkout and are based on the shipping method and destination.

  • Free shipping may be available for orders that meet certain criteria, as specified on our website.

4. International Shipping

  • We currently ship to select international destinations. Shipping fees, taxes, and customs duties for international orders are the responsibility of the customer.

  • Delivery times for international orders may vary depending on customs clearance and local postal services.

5. Shipping Delays

  • Delivery times are estimated and not guaranteed. We are not responsible for shipping delays caused by weather, carrier issues, or other unforeseen circumstances beyond our control.

6. Lost or Stolen Packages

  • If your package is marked as delivered but you have not received it, please contact us immediately at phamvandanh1912@gmail.com.

  • We will work with the shipping carrier to investigate and resolve the issue. However, we are not liable for packages that are lost or stolen after delivery is confirmed.

7. Address Accuracy

  • Customers are responsible for providing an accurate shipping address during checkout.

  • We are not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by the customer.

8. Contact Us

  • For any questions or concerns regarding our Shipping Policy, please contact us:

    • Address: 408 Jennifer Lane, Fayetteville, North Carolina, United States

    • Phone: 919-444-1118

    • Email: phamvandanh1912@gmail.com

    • Business Hours: Monday to Friday: 8:00 AM – 6:00 PM, Saturday: 8:00 AM – 11:00 AM